What do I do if my order is lost or delayed?

A package or delivery is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. If this time has passed, please feel free to contact us at [e-mail] 

or 1-800-205-7445  and we will do what we can to help.